Mautic Help

FAQ
mautic-pro

We have discontinued the Mautic “Pro” package for a number of reasons.

import-contacts

The correct file format for contact importing is, UTF-8 CSV

FAQ
difference

Mautic Cloud Pro pricing is set on an individualized basis to better fit the needs of your company.

support-free

Mautic Cloud only provides direct support for Pro users. For Mautic Cloud Free instances, please join our awesome Mautic community at our Mautic Forums or on Slack for support.

FAQ
copy-database

Simply send an email to support@mautic.com titled: mysql database dump. In the body of the email add your Mautic account name and we will send your database in 7-10 days.

export-segment

You can not export a segment directly, however you can create a segment and use that along with reports to export the list.

FAQ
how-to-get-support

Contacting support is simple. Login to your Mautic account and click the Help button next to your profile picture in the upper right hand corner.

acceptable-use-policy

Please see https://mautic.com/acceptable-use-policy/.

FAQ
upgrade

Mautic Cloud Pro pricing is set on an individualized basis to better fit the needs of your company. If you would like to upgrade to Mautic Cloud Pro, please fill out this form and our sales team will be in contact with you shortly.

from-address

You cannot use a @aol.com, @gmail.com or @yahoo.com address as the “from” email without using their SMTP servers to send mail.

FAQ
dkim-setup

Is your email sent from Mautic going to spam? Or are you getting a via mautic.net beside your email’s from address? Don’t worry, we’ve got you covered. Most email service providers try to protect your email identity by checking to see if the email came from an approved source.

purchased-lists

The short answer is no and it’s against our Acceptable Use Policy to do so. The long answer is a bit more complicated but bottom line is sending email in bulk to individuals who have not consented to receive email communication from your company is considered spam.