Mautic Help

FAQ

Marketing Messages is a new item available under the channels menu that enables you to optimize the delivery of your message to your contacts by sending it through their preferred channel.

Users can now view metrics on the performance of individual components and channels in the context of a campaign.

FAQ

Integrate SAML for single sign-on. When turned on, this integration relieves end-users from having to remember yet another username and password while offering enhanced security and streamlined user management for IT.

Original Mautic Cloud Pro Accounts – We recognize that many of you may have questions related to your account. We’ve comprised the most common questions you may have…

FAQ

We have discontinued the Mautic “Pro” package for a number of reasons.

The correct file format for contact importing is, UTF-8 CSV

FAQ

Mautic Cloud Pro pricing is set on an individualized basis to better fit the needs of your company.

Mautic Cloud only provides direct support for Pro users. For Mautic Cloud Free instances, please join our awesome Mautic community at our Mautic Forums or on Slack for support.

FAQ

Simply send an email to support@mautic.com titled: mysql database dump. In the body of the email add your Mautic account name and we will send your database in 7-10 days.

You can not export a segment directly, however you can create a segment and use that along with reports to export the list.

FAQ

Contacting support is simple. Login to your Mautic account and click the Help button next to your profile picture in the upper right hand corner.

Please see https://mautic.com/acceptable-use-policy/.

FAQ

Mautic Cloud Pro pricing is set on an individualized basis to better fit the needs of your company. If you would like to upgrade to Mautic Cloud Pro, please fill out this form and our sales team will be in contact with you shortly.

You cannot use a @aol.com, @gmail.com or @yahoo.com address as the “from” email without using their SMTP servers to send mail.

FAQ

Is your email sent from Mautic going to spam? Or are you getting a via mautic.net beside your email’s from address? Don’t worry, we’ve got you covered. Most email service providers try to protect your email identity by checking to see if the email came from an approved source.

The short answer is no and it’s against our Acceptable Use Policy to do so. The long answer is a bit more complicated but bottom line is sending email in bulk to individuals who have not consented to receive email communication from your company is considered spam.