When customers sign up for Mautic’s cloud-based products, they get more than just powerful software. And while we’ve designed our products to be easy to learn and intuitive to use, we know that a robust solution requires great software and strong supporting services. That’s why we offer the following resources to enable smooth, effective adoption of Mautic’s cloud products.

White-glove service for all our paying customers

For our paying customers, Mautic offers hands-on services to ensure a successful implementation. Each customer of our Marketing Automation Pro product receives:

  • A named customer success representative to tailor your onboarding experience
  • Customized training sessions that go beyond the classroom or canned tutorials
  • Hands-on assistance to help you and your team set up:
    • Website session tracking
    • Email templates
    • Landing page templates
    • Business rules for lead scoring and pipeline stages
    • Automated marketing campaigns
    • Integrations and plugins
  • Expert customer support to answer questions after your onboarding is complete
  • Recurring product review sessions to train new team members and highlight new features
  • Business reviews check-ins to ensure alignment between your goals and results

Unlike other marketing automation vendors, we don’t view your onboarding as just a training period. We help you get your implementation set up so you start seeing real value from Mautic in a matter of days, not months.

Robust Help Center Offers Resources for Free Users

For our free users, we've created resources to help you successfully set up and use Mautic’s marketing automation tool on your own. This Help Center provides the 30,000+ companies using Mautic's cloud products with a library of help content, including:

We publish new topics to our Help Center most weeks -- and with each new release of our products -- so check back often to see the latest. Our platform also includes in-product tips, and we’ll send some helpful emails to guide you along the way.

See Mautic’s Pro Marketing Automation

Are you currently using Mautic’s free or open source version, and want to understand the benefits of upgrading to Pro? Schedule a quick conversation with us today.

Talk to a Mautic Product Specialist
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